FAQ — Wholesale, Shipping & Support
Ordering & Pricing
What is your minimum order quantity (MOQ)?
Our MOQ is 1 unit. We offer tiered wholesale pricing across all products — the more you order, the lower the unit price. Request a quote for volume pricing.
Do you offer wholesale / trade pricing?
Yes. We are a Hong Kong-based wholesale supplier with a Shenzhen supply chain. All products have tiered B2B pricing (e.g., 1–9, 10–49, 50+ units) that is shown on each product page. For custom volume quotes, use the Wholesale Inquiry form.
Can I order a sample before bulk purchase?
Yes. Samples are available at single-unit wholesale price. Sample orders ship the same way as bulk orders and can be tracked.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfer (T/T). For large orders we can discuss payment terms after a credit review.
Products & Compliance
What product categories do you carry?
We focus on smart security and smart home devices: smart door locks (fingerprint / palm vein / 3D face), security cameras (WiFi / 4G / solar), sensors, smart plugs, gateways and related smart home accessories.
Are your products certified?
Our products comply with CE, FCC, and RoHS standards. See our Certification & Compliance page for details and available documentation per product.
Do you support OEM / ODM / custom branding?
Yes. We support OEM/ODM projects including custom packaging, logo printing, and firmware configuration for qualified B2B partners. Contact us to discuss your project.
Shipping & Support
How long does shipping take?
Worldwide shipping typically takes 5–15 business days depending on destination. Bulk orders may use sea freight for better cost. Tracking is provided for every order.
What is your warranty policy?
Most products carry a 90-day warranty (replace-only, no repair required). Smart locks and cameras may include extended coverage — see the product page or our Refund & Guarantee Policy for details.
Do you provide after-sales support for resellers?
Yes. We provide 7×24 support for B2B partners, including product documentation, technical assistance, and fast replacement handling.
How do I contact you?
Use the Contact page form or email us at sales@happymeimei.net. We respond to professional inquiries within 12–24 business hours.